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GameStops Rental Service Is Delayed
15 November 2017, 01:37 | Denise Dawson
Report: GameStop halts used-games subscription service
Since then, GameStop itself has confirmed the delay, saying that it has chose to "temporarily pause" the PowerPass service due to "a few program limitations we have identified". After six months, you could keep one of the games.
According to leaked documentation regarding PowerPass, the service was supposed to officially launch on November 19. Essentially, you could use GameStop as a type of pre-owned video game library. (Those titles would be limited to ones offered at the store's physical locations, rather than through the chain's online inventory.) PowerPass's $60 price-tag would cover six months of playing and swapping, after which customers could select one preowned game to keep permanently. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", a GameStop representative told Kotaku today.
Stores were instructed to take down signage and advertising for Power Pass, and store them in their backrooms. Instead, the company said that "program limitations" is what caused the sudden stop in the service. The spokesperson specified that the roll out was being paused due to "program limitations".
If you purchased a PowerPass during the program's soft-launch, you'll be compensated.
Another source told Kotaku GameStop employees were told to replace the weekly ad and discard the current holiday guide, which is a good indication PowerPass isn't coming back before the end of the year.
There is no word on when GameStop plans to finally release the program, or what software glitches need to be handled. As a peace offering, affected customers will also get to pick out any pre-owned game for free. Employee speculation centers around GameStop's antiquated point-of-sale system, and specifically that it isn't equipped to handle the mechanics of a game rental service.
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