February 22, 2018

Several major airlines at Changi airport affected by global check-in outage

29 September 2017, 12:43 | Ruben Fields

GETTY DELAYS Gatwick Airport hit by major computer system crash


Major airlines across the globe were hit briefly by problems on computer systems Thursday that caused minor delays at airports because of a problem in a system with Amadeus a travel technology company located in Spain.

Overseas, the Amadeus malfunction affected British Airways travelers out of Heathrow and Gatwick airports in London, as well as passengers flying out of airports in Frankfurt, Melbourne, Singapore and Paris.

The delays were reportedly caused by a network issue in the global flight-booking system operated by the Amadeus IT Group.

A spokesman said: "It's actually an airline system - but it's all back up and running as I understand. Amadeus regrets any inconvenience caused to customers", the spokesperson said.

'We are working closely with our airlines to help resolve the issue as quickly as possible.

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So far, airlines affected include at least Air France, Southwest, China Air, Qantas, Korean Air, Lufthansa and British Airways, according to CNN Money.

Changi Airport did not comment on whether all airlines that experienced network issues use the Amadeus Altea software.

Amadeus competes with Sabre Corp. and Travelport Worldwide booking systems, with the Spanish company claiming a 43 percent market share.

Long check-in lines were a common sight for passengers all over the world Thursday. This isn't Gatwick software, it's hit a few airlines' check-in systems which are down.

A spokesman for Gatwick airport said just "a couple" of its airlines were affected - without identifying which - and that the systems were only down for a couple of minutes before being resolved. "The action is ongoing with services gradually being restored".

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