February 26, 2018

Apple admits new watch has connectivity issues

21 September 2017, 12:51 | Denise Dawson

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Wednesday morning technology writers began to publish reviews of the Apple Watch Series 3. When out in the wild, the Apple Watch 3 preferred to seek out random Wi-Fi signals rather than the cellular signal that you have to pay an additional fee for. A fix is being looked at for a future software update. In one of my initial tests, I went for a walk with the phone on airplane mode, and tried to send text messages and use Siri to initiate phone calls through the Watch. "That's why I can't recommend the cellular Apple Watch Series 3 until the connectivity is more reliable".

Apple has acknowledged the issue in an official statement saying, "We have discovered that when Apple Watch Series 3 joins unauthenticated Wi-Fi networks without connectivity, it may at times prevent the watch from using cellular".

In response to the outcry, Apple on Wednesday issued a statement in which is not only acknowledged receiving reports of LTE connectivity problems with some Watch Series 3 review units, but that its engineers are now investigating a solution that should be bundled in an upcoming software update to watchOS 4. Unlike previous versions of the watch, it has cellular network connectivity built in. The addition of cellular LTE connectivity is the biggest change to the smartwatch.

Long-time Apple watcher and blogger John Gruber said he couldn't understand why Apple would choose the bright red color, which doesn't match even some of the colors of watch bands Apple itself sells.

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The watch doesn't require a new data plan, but an add-on to existing plans.

"Audio quality for phone calls on the watch is very good", Gruber wrote. "People won't know you're calling them from your watch if you don't tell them". And she wasn't too impressed with the new watch's battery life, but found the device particularly useful for its fitness tracking functions.

Apple declined to comment further when we contacted the company about the issue. In fact, AT&T, T-Mobile, and Verizon offer service packages dedicated to Apple Watch Series 3.

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