February 22, 2018

Delta refunds $30 to Ann Coulter after her Twitter tirade

17 July 2017, 08:44 | Frank Carlson

Ann Coulter Verified account @AnnCoulter

Ann Coulter

Conservative commentator Ann Coulter launched an aggressive tweetstorm Saturday against Delta Airlines after the company allegedly gave her seat away - at one point referring to the airline as a "suck-a-" company that "spends all this $$$ on attractive aircraft & then hire Nurse Ratchets as flight attendants & gate agents". Coulter called the carrier "the worst airline in america" after she was asked to move from her pre-booked seat to another spot.

She also directed her ire at the "dachshund-legged woman" who took her seat with extra leg room, posting a picture of her. The mix up that actually set off the tweet story came at the time of boarding when Delta accidentally moved Coulter to 15A, a window seat.

Delta responded via Twitter on Sunday, apologizing for Coulter not receiving her pre-booked seat she paid for and offering a refund.

While acknowledging "some confusion" during boarding, Delta contends that all passengers moved seats upon request, and "there were problems or concerns escalated" until the flight landed and Coulter started tweeting.

Critics of Coulter were thrilled with Delta following her initial tantrum, which lasted over two hours, and in particular that they referred to her as "Anna" in their initial response.

The airline's statement appeared only to incense Ms. Coulter, who continued the fight late into Sunday night and early Monday morning. "Here's the woman given my PRE-BOOKED seat", she wrote. Let's remember: Coulter's the victim here - not the airline that switched her prepaid, preselected seat without explanation.

The airline's offense? Moving her across the aisle - still in the row with extra leg room - apparently so a woman could sit with her family in the same row.

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"@Delta didn't give my extra room seat to an air marshall or tall person".

In other tweets, Coulter complained about everything from the airline's Wifi service to the time she spent carefully selecting her seat.

Brown, the Delta spokesman, couldn't disclose details of the incident, but said that airline representatives would reach out to Coulter, as they would any customer with similar claims.

But this isn't Coulter's first time criticizing airlines this year.

Each of our employees is charged with treating each other as well as our customers with dignity and respect. Delta changed it and gave her extra legroom to someone else.

Did Coulter overreact? Should a company still be held accountable to offer consumers what they paid for?

Delta expects mutual civility throughout the entire travel experience.

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